Refund policy
ORDERS NATIONWIDE (SPAIN)
You can request a return/refund, size or product exchange of your online order within a maximum period of 14 (fourteen) calendar days from the receipt of your order.
Make sure that the garment is in perfect condition and keeps its tags. We will not accept exchanges or returns on garments that return smelling of perfume or those that are worn, washed, stained or have been personalized. The garments must be returned in the same package you received them in to ensure that they arrive in perfect condition. In the case of non-compliance with the above, we will not be able to accept your return.
In your first order we offer you the first exchange or return for FREE as long as you are subscribed to our newsletter. Otherwise, Ceylan BCN is not responsible for the costs of the return/exchange (except if it is our mistake or in case of tare), we will help you to manage it at any time if necessary.
The cost of the return/exchange will depend on the region you are in and will be deducted from the refund amount once the return is received and approved (you will not have to make any transaction).
EXCHANGES
We remind you that you have 14 (fourteen) calendar days from receipt of your order to request an exchange of size or product.
If you need to request a size change, you can do it for free on your first order if you are subscribed to our newsletter. This option is valid only in the Iberian Peninsula. You can choose the option of home collection or take it personally to your nearest post office. In both cases, the exchange process consists of two parts. First, we wait to receive the garment to be returned in the store, and upon arrival, we generate the order with the new size requested, which you will receive in the following days.
If you wish to make an exchange for another garment, you will have to request a store credit for the same value of the initially requested product or its return and make a new purchase from our website, managing it independently. For more help with this process, please contact our customer service team at info@ceylanbcn.com and we will tell you the steps to follow.
To complete the process you only have to fill out a form in which you will need your order number and the email or phone number with which you have managed the order.
You can make your exchange through the following link: https://go.ifreturns.com/es/ceylanbcn
RETURNS
We remind you that you have 14 (fourteen) calendar days from receipt of your order to request a return and gift card / refund. Shipping costs will be borne by the customer.
You can request a full refund of the product or store credit (gift card) for the value of the garment to enjoy it on our website. To make your return you can request a scheduled pick up or drop it off at your nearest post office.
To complete the process you only have to fill out a form in which you will need the number of your order and the email or phone number with which you have managed the order.
You can make your return through the following link: https://go.ifreturns.com/es/ceylanbcn
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EUROPEAN UNION*
*Only available to Germany, Austria, Belgium, Bulgaria, Cyprus, Croatia, Slovakia, Slovenia, Estonia, France, Hungary, Ireland, Italy, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Czechia and Romania.
You can request a return/refund, size/product exchange of your online order within 14 (fourteen) calendar days of receipt of your order.
Please make sure that the garment is in perfect condition and keeps its tags. No exchange or return will be accepted on garments that return with perfume odor or those that are used, washed, contain stains or that have been personalized. The garments must be returned in the same package you received them in to ensure that they arrive in perfect condition. In the case of non-compliance with the above, we will not be able to accept your return.
In your first order we offer you the first exchange or return for FREE as long as you are subscribed to our newsletter. Otherwise, Ceylan BCN is not responsible for the costs of the return/exchange (except if it is our mistake or in case of tare) but we will help you to manage it at any time if necessary.
The cost of the return/exchange will depend on the region you are in and will be deducted from the refund amount once the return is received and approved (you will not have to make any transaction).
EXCHANGES
We remind you that you have 14 (fourteen) calendar days from receipt of your order to request an exchange of size or product.
You can choose the option of taking the order personally to your nearest post office or manage the change under your own means (in the latter case Ceylan BCN is not responsible and will not intervene in the return process, the risks and shipping/transport costs must be borne by the customer). In both cases, the exchange process consists of two parts. First, we wait to receive the garment to be returned in the store, and upon arrival, we generate the order with the new size requested, which you will receive in the following days.
If you wish to make an exchange for another garment, you will have to request a store credit for the same value of the initially requested product or its return and make a new purchase from our website, managing it independently. For more help with this process, please contact our customer service team at info@ceylanbcn.com and we will tell you the steps to follow.
To complete the process you only have to fill out a form in which you will need your order number and the email or phone number with which you have managed the order.
You can make your exchange through the following link: https://go.ifreturns.com/es/ceylanbcn
RETURNS
We remind you that you have 14 (fourteen) calendar days from receipt of your order to request a return and gift card / refund. Shipping costs will be borne by the customer. You can request a full refund of the product or store credit (gift card) for the value of the garment to enjoy it on our website.
To make your return you can leave the order at your nearest post office or manage the return under your own means (in the latter case Ceylan BCN is not responsible and will not intervene in the return process, the risks and shipping/transport costs must be borne by the customer).
To complete the process you only have to fill out a form in which you will need the number of your order and the email or phone number with which you have managed the order.
You can make your return through the following link: https://go.ifreturns.com/es/ceylanbcn
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ALL OTHER COUNTRIES
You can request a return/refund, size or product exchange of your online order within 14 (fourteen) calendar days of receipt of your order.
Make sure that the garment is in perfect condition and keeps its tags. No exchange or return will be accepted on garments that return with perfume odor or those that are used, washed, contain stains or that have been personalized. The garments must be returned in the same package you received them in to ensure that they arrive in perfect condition. In the case of failure to comply with the above, we will not be able to accept your return.
Ceylan BCN is not responsible for the cost of the return (except if it is our mistake or in case of tare), we will help you to manage it at all times if necessary. The cost of the return will depend on the region you are in and will be deducted from the amount of the refund once the return is received and approved (you will not have to make any transaction).
EXCHANGES
We remind you that you have a maximum of 14 (fourteen) calendar days from receipt of your order to request an exchange of size or product.
You must manage the change under your own means (Ceylan BCN is not responsible and will not intervene in the return process. The risks and costs of shipping, transportation, customs and related procedures must be assumed by the customer). The exchange process consists of two parts. First, we wait to receive the garment to be returned in our warehouse, and upon arrival, we generate the order with the new size requested, which you will receive in the following days.
If you wish to make an exchange for another garment, you must request a store credit for the same value of the product initially requested or its return and make a new purchase from our website, managing it independently.
For more help with this process, please contact our customer service team at info@ceylanbcn.com and we will tell you the steps to follow.
To complete the process you only have to fill out a form in which you will need your order number and the email or phone number with which you have managed the order.
You can make your exchange through the following link: https://go.ifreturns.com/es/ceylanbcn
RETURNS
We remind you that you have 14 (fourteen) calendar days from receipt of your order to request a return and gift card / refund.
Shipping costs will be borne by the customer. You can request a full refund of the product or store credit (gift card) for the value of the garment to enjoy it on our website.
To make your return you must manage the return under your own means. Ceylan BCN is not responsible for the cost of the return (except if it is our mistake or in case of tare), we will help you to manage it at any time if necessary. The cost of the return will depend on the region you are in and will be deducted from the refund amount once the return is received and approved (you will not have to make any transaction).
To complete the process you only have to fill out a form in which you will need the number of your order and the email or phone number with which you have managed the order.
The return can be managed through the following link: https://go.ifreturns.com/es/ceylanbcn