Shipping policy
NATIONAL SHIPMENTS
Shipping to Peninsula, Balearic Islands, Ceuta and Melilla (from 2 to 3 working days) Canary Islands (from 7 to 9 working days).
Free shipping with purchases equal to or greater than 100 EUR when subscribing to the newsletter or for purchases equal to/greater than 200 EUR (with or without subscription to the newsletter). Otherwise, shipping costs 4,99 EUR (Peninsula) and 9,99 EUR (Balearic Islands,Canary Islands, Ceuta and Melilla)
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SHIPMENTS WITHIN THE EUROPEAN UNION:
Denmark, Finland and Sweden: (from 4 to 10 working days). The shipping cost is 25,00 € EUR.
The rest of the European Union countries: (from 4 to 10 working days). Free shipping with purchases equal to or greater than 100 EUR when subscribing to the newsletter or for purchases equal to/greater than 200 EUR (with or without subscription to the newsletter). Otherwise, shipping costs 9,99€ EUR.
EUROPEAN UNION SHIPPING:
Denmark, Finland and Sweden: (from 4 to 10 working days). The shipping cost is 25,00 € EUR.
All other European Union countries: (4 to 10 working days). Free shipping with purchases equal to or greater than 100 € EUR when subscribing to the newsletter or for shipments equal to/greater than 200 EUR (with or without subscription to the newsletter). Otherwise, shipping costs 9,99€ EUR.
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INTERNATIONAL SHIPMENTS TO THE REST OF THE WORLD: We ship to:
Greece, Albania, Andorra, Bosnia and Herzegovina, Greenland, Guernsey, Iceland, Jersey, Kosovo, Liechtenstein, North Macedonia, Moldova, Montenegro, San Marino, Serbia, Turkey, Ukraine: (from 6 to 12 working days). Shipping costs 35,00 € EUR.
Australia, Canada, Norway, Switzerland, United States, Argentina, Chile, Colombia, Mexico: (6 to 12 working days). Shipping costs 40,00 € EUR.
Latvia, United Kingdom: (6 to 12 working days). Shipping costs 50,00 € EUR.
IMPORTANT NOTE: International orders usually require customer data to complete the shipping and customs process. If necessary, we will contact you to transfer the data to the shipping company. Ceylan BCN has no control over customs clearance charges, in the event that these are applied, the cost will be borne by the customer.
INTERNATIONAL WORLDWIDE SHIPPING: We ship to:
Greece, Albania, Andorra, Bosnia and Herzegovina, Greenland, Guernsey, Iceland, Jersey, Kosovo, Liechtenstein, North Macedonia, Moldova, Montenegro, San Marino, Serbia, Turkey, Ukraine: (from 6 to 12 working days). Shipping costs 35,00 € EUR.
Australia, Canada, Norway, Switzerland, United States, Argentina, Chile, Colombia, Mexico: (6 to 12 working days). Shipping costs 40,00 € EUR.
Latvia, United Kingdom: (6 to 12 working days). Shipping costs 50,00 € EUR.
IMPORTANT: International orders usually require customer's data to complete the shipping and customs process. If necessary, we will contact you to transfer the data to the shipping company. Ceylan BCN has no control over customs clearance charges, in case these are applied, the cost will be borne by the customer.
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SHIPPING PROCESS:
All items are shipped from our central warehouse in Mataró, Barcelona. Shipping times quoted are estimates, international customs procedures may apply which may cause delays beyond the original delivery estimates.
Once you have made your purchase you will receive an order confirmation email in your inbox. Package preparation time is 1-2 business days. Once the package is in the hands of the shipping company, you will receive a notification to the e-mail address you provided in the purchase process.
In case you do not receive the package within the stipulated period or for any questions or doubts about your shipment, you can contact us by sending an email to info@ceylanbcn.com and sending a whatsapp or calling +34 620213376.
SHIPPING PROCESS:
All items are shipped from our central warehouse in Mataró, Barcelona. Shipping times quoted are estimates, international customs procedures may apply which may cause delays beyond the original delivery estimates.
Once the purchase is completed you will receive an order confirmation email in your inbox. The package preparation time is 1-2 working days. Once the package is in the hands of the shipping company, you will receive a notification to the e-mail address you provided during the purchase process.
In case you do not receive the package within the stipulated period or for any questions or doubts about your shipment, you can contact us by sending an email to info@ceylanbcn.com and sending a whatsapp or calling +34 620213376.
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CUSTOMER SERVICE:
If you need help or wish to contact us you can do so by sending an email to the address info@ceylanbcn.com or by calling/sending a whatsapp to +34 620 213 376.
CUSTOMER SERVICE:
If you need help or wish to contact us you can do so by sending an email to the address info@ceylanbcn.com or by calling/sending a whatsapp to +34 620 213 376.